Mamaearth - Mamaearth
Ankit Rana filed complaint against Mamaearth on May 27, 2023
Dear Mam/Sir,
I am writing to express my deep dissatisfaction and frustration regarding my recent order placed on your application. On ** May ****, I placed an order (Order No: [***********]/[***********]/[***********]/[***********]) and completed the payment transaction successfully. However, to my utmost disappointment, I received an Notifications on app from your company on ** May **** stating that my order has been canceled.
What concerns me the most is the lack of communication from your end regarding the cancellation. I received no prior notification or explanation as to why my order was canceled. This lack of transparency and customer service is highly unprofessional and has caused me inconvenience and inconvenience.
To add to my disappointment, I had to wait for *-* days after placing the order, only to have it canceled without any explanation. This has not only wasted my time but has also created a sense of mistrust towards your company's commitment to fulfilling customer orders.
I understand that unforeseen circumstances may arise, leading to the cancellation of orders. However, as a customer, I expect proper communication and transparency from the company to keep me informed about such developments. It is disheartening to experience such disregard for customer satisfaction.
I request you to investigate this matter thoroughly and provide me with a detailed explanation as to why my order was canceled without any prior communication. Additionally, I would appreciate if you could take the necessary steps to ensure that such incidents do not occur in the future.
As a loyal customer, I have always appreciated the quality of your products, which is why this incident has come as a disappointment. I hope that you will address this matter promptly and take the necessary measures to improve your customer service.
I look forward to receiving a prompt response and a resolution to this issue. Please consider this complaint seriously and restore my faith in your company's commitment to customer satisfaction.
Thank you for your attention to this matter.
Sincerely,
Raay
Contact : **********
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Tannu on Oct 27, 2024
Mamaearth – Refund not recieved Closed
On **th october **** I purchased a few products from mamaearth and then due to some issue I cancelled the order within few minutes they said refund will be given in * to * days but I didn't not received it till date...
REJEENA GEORGE on Sep 18, 2024
Mamaearth – REFUND NOT RECEIVEDClosed
i purchased some items and then cancelled it within ** mins..they said cash would be refunded within * buisness days..but money has'nt been refunded even after ** days
SAHIN PARVIN on Apr 23, 2024
Mamaearth – Payment debited from my account but order automatically cancel and didn t get money back Closed
On **th April I made a payment in mamaearth website for two products.. order id is - ***********...but after deduction money order automatically cancel and didn't get the money back and then they are saying we didn'...
Vikram Makker on Sep 27, 2023
Mamaearth – cheating and harrasmentClosed
Hello Sir, I signed up on Mamaearth with referral code in which Mamaearth gave *** Rs. added Signup offer to mama wallet. Then their offer was going on Buy One Get One with code OMG. I added some products to my cart...