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Marq By Flipkart - Machine damaged and no response from side of marq or flipkart for refund or replacement

Aman Goel filed complaint against Marq By Flipkart on Apr 13, 2021

My machine started making noise in sone months from the day of purchase..i filed a complaint so an engineer came there is some problem and some parts need to be changed...and it will be changed within a week...but no response came until ** days...then i called them so they told me that parts are not available so your machine will be replaced or you eould get a refund...but nothing is done.
Everytime they initiate the process and after ** hrs the message comes...the seller is unable to process your request and replacement is rejected... Calling to their customer care there is a fixed reply "you will get a update within ** hrs and your replacement is approved"
But nothing is done from * month..
Flipkart is completely harassing the customers and playing with them

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Marq By Flipkart

25

Total Complaints

13

Total Resolved

52.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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