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SHIVANI VALECHA filed complaint against Lenskart Solutions Private Limited on Nov 3, 2022
Dear Voxya,
Please help me to get correct product from Lenskart. I have tried to contact customer care but they are behaving very badly. I want to say to Lenskart that I ordered a pair of specs on **th February ****. Since the frame was not of my size so I replaced it with another frame and to my surprise I was cheated. As I can see that in my replacement order ********** I got Blue cut essential lens but in my order **********, I paid extra money just for getting light weight and thin blue cut lens. I never expected this kind of forgery from Lenskart. Due to your cheating on lens I am suffering from serious headache after reading and studying.
Also the quality of frame you provided is worst. Its plastic is cracked and metal temple got loose in just six months. I request you to kindly provide me with new product having blue cut thin lens.
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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