Jiomart - JioMart Unfair Forfeiture of Gift Voucher Balance due to Lack of Transparency Deficiency in Service

Dear Sir/Madam,
I purchased a ₹**** JioMart Gift Voucher and successfully added it to my account. On ** May ****, I placed an order (Order ID: JM*A*D*B*B**FF*D****) worth approximately ₹***.** using the voucher.
One item was unavailable, for which JioMart refunded ₹***.** to my Jio Wallet. However, the remaining balance of the gift voucher (approx. ₹***.**) was automatically and arbitrarily forfeited/lapsed by the system.

Key Grievance:
There was no clear, prominent, or mandatory disclosure at any stage — neither during the purchase of the gift card, while adding it to the account, nor at the time of checkout — that:
The voucher is strictly one-time use only, and
Any unutilised balance will be permanently forfeited if the order value is lower than the voucher amount.
This critical information was hidden in fine print (if at all), which amounts to unfair trade practice, deficiency in service, and lack of transparency under the Consumer Protection Act, **** (Sections *(**), *(**) and *(**)).
I had called customer care and also emailed them (copy of email attached), but they refused to refund citing "policy", without addressing the core issue of improper disclosure.

Prayer / Demand:
Immediate refund of the unused Gift Voucher balance (₹**** - ₹***.** after due adjustment) to my Jio Wallet as a goodwill gesture.

Compensation for the mental harassment and financial loss caused.
Directive to JioMart to display clear warning/pop-up about one-time use and forfeiture at the time of purchase and checkout.

Attached Evidence:
-Tax Invoice / Bill PDF
-Order details screenshot
-Gift Voucher purchase & add proof
-Customer care email reply
-Wallet refund screenshot

My Details:
Name: Shahzad
Mobile: **********
Email: shahzadalam.indian@gmail.com
Address: Dr Ashraf Gali, Nezam Nagar, Hindpiri,Ranchi, Jharkhand)
Company: JioMart / Reliance Retail Limited