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Pawan kumar yadav filed complaint against Ixigo on Jan 8, 2024
I booked an international flight on **th dec'**** from New delhi to Catania, flight date is **th Jan ****. I choose the IXIGO Assured program while booking. I received the email with the flight details mentioned. On the top of the flight details pdf, it is clearly mentioned that you will get full refund on cancelation. But today, now around *.**pm when I am canceling the flight ticket, IXIGO app is showing refund. When I booked the flight they showed me that you will get refund of flight ticket but not IXIGO assured amount which was around Rs****. I contacted customer care, now they are telling me that you can only cancel before **hrs. But it is not mentioned on the ticket they send. This is absolutely ridiculous, they mean I lost my money because of there fault. If it is mentioned on the ticket, I would have canceled yesterday. Could you please help me in getting the refund? I would have to book again for next month.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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