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PILLI PRANEETH filed complaint against Swiggy on Sep 29, 2018
On **/**/**** I have order mutton manchuria n * shawarmas
I received the order with both shawarmas missing
Which are worth *** RS
I have immediately raised the issue then after two hours I called again n fought with a customer support named vaibhav for half an hour to talk to higher officials which he finally agreed to arrange
I got a call n then he asked me to hold n the call got disconnected
N i chatted with *-* customer support people and the told I will get a call back in ** hrs.
The next day they didn't call and when I again started chat they are like I will give u coupon of *** and some says a coupon of ** which I denied. And finally they asked me to mail at support@swiggy.in and which I did
And it's been two days and I haven't received any response
Instead of providing me service they are stealing my money
I had to spend like *-* hours just for asking my money back and now mailing them since two days even after that I haven't received any response.
The order I'd is ***********
I have screen shots of the convo which I can provide
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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