Flipkart - Item was not product description I want refund

I ordered Asus ZenFone in filpkart on **/**/** and delivered my item on **/**/**. But when I receive the product is dead. After that I request for return but there was no option for refund of money. I called the toll-free customer executive they say that it's seller policy so only replacement is available . So no other go I requested replacement . Then on **/**/** one technician came and verified the product and saying that product working so he cancel the replacement request in Flipkart. He also behaved in such a way that he giving in free of cost. Then closed my return request. Then I again spoke with customer and put replacement order. But everyday I am calling and mailing them but today also they say that technician will come and verify the product if he satisfied only they will provide replacement. This is rediculous and my return policy is applicable only ** days and it going to over. Till now I did not got any solution from Flipkart. Everyday I am very much tried and frustrated by their response and also mental pressure in working place also. So kindly look in matter as soon as possible and I want my refund of money for that product in return.
Thank for helping
B.sivasankari
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