Ion Exacense Private Limited - Ion Exacense wrong service and money fraud
Pandurang B R filed complaint against Ion Exacense Private Limited on May 9, 2020
This is the worst company for servicing Aquaguard.
I had an issue * month back where the filtering was not going beyond * litre of water, After complaining the service guy (Name : Diwakar) told that the candles need to be replaced and took *, *** Rs.
Now did that fix the issue, no, there was a new issue the next day where the filter stopped working completely and started to give just * glass of "hot" water.
Oh and now, made ***'s of calls and begged this great company to send the service guy and fix the issue.
After almost * weeks, an another guy came (Name : Nagesh Gowda) and told the battery needs to be replaced and charged *, ***/- for the same.
Now did that fix the issue, no, now the *st issue came back again where the flitering was not going beyond * litre of water.
Now I have been calling ** times per day, and the response these people give is they will send a guy in an hour. I think in their case * hour is * week?.
I have call recordings and all the bills charged by these people and will be filing a case very soon.
Thousands of customers like you have trusted Voxya to resolve their issues

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
khaleel khan on Sep 9, 2020
Ion Exacense Private Limited – NOT ATTENDING COMPLAINT Closed
AQUA WATER PURIFIER PEARL MODEL . COMPLAINT LODGED ON **.**.**. FELLOW CAME AND SERVICED AND RECOMMENDED FOR AMC. BASED ON AQUA BRAND, PAID THE AMOUNT RS **** ON *.*.**. WITHIN ONE HOUR SYSTEM START NON FUNCTIONIN...
SHASHIDHARA SHETTY N on Jul 26, 2021
Ion Exacense Private Limited – Servicing of Aquaquard water FilterOpen
we have water filter aquaguard service contract from **.**.**** to **.**.****. But your Service Centre is not discharge your service since your contract start. Now dated : **/**/**** we complaint given to the repai...
PARAMASIVAN THYAGARAJAN on Oct 14, 2020
Ion Exacense Private Limited – BOGUS SERVICE PROVIDEROpen
My AMC with Eureka Forbes is expiring and someone kept on calling me for renewal . I agreed and a technician came and started removing the machine . I asked for AMC papers to fill up. It was in the name of ION Exase...
PARAMASIVAN THYAGARAJAN on Oct 7, 2020
Ion Exacense Private Limited – machine not properly installed Open
My AMC with Eureka Forbes is expiring and someone kept on calling me for renewal . I agreed and aA technician came and started removing the machine . I asked for AMC papers to fill up. It was in the name of ION Exas...
Santhosh Kumar on May 13, 2020
Ion Exacense Private Limited – Bad service from Ion Exacense Open
Very rude response from customer service executive called SWATHI. She is telling on the face that cannot give service now and need to wait. Don't have her manager number, nor she can forward the call to manager to e...