Pandurang B R filed complaint against Ion Exacense Private Limited on May 9, 2020
This is the worst company for servicing Aquaguard.
I had an issue * month back where the filtering was not going beyond * litre of water, After complaining the service guy (Name : Diwakar) told that the candles need to be replaced and took *, *** Rs.
Now did that fix the issue, no, there was a new issue the next day where the filter stopped working completely and started to give just * glass of "hot" water.
Oh and now, made ***'s of calls and begged this great company to send the service guy and fix the issue.
After almost * weeks, an another guy came (Name : Nagesh Gowda) and told the battery needs to be replaced and charged *, ***/- for the same.
Now did that fix the issue, no, now the *st issue came back again where the flitering was not going beyond * litre of water.
Now I have been calling ** times per day, and the response these people give is they will send a guy in an hour. I think in their case * hour is * week?.
I have call recordings and all the bills charged by these people and will be filing a case very soon.

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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