Loading...
Rajeev KK filed complaint against Ixigo on Jul 12, 2020
We had booked an air ticket through Ixigo for DEL-CNN on *th June, **** and after making the full payment of Rs. *,***/- they sent us an e-mail confirmation with a PDF copy of the ticket and a tax invoice for *,***/-. The ticket mentioned the status as 'confirmed' and date of travel was **-Jul-****.
When we were making web check-in yesterday by entering the PNR, it showed a message that the booking is not available. After making several attempts, we were not able to do the check-in and we contacted the customer support number mentioned in the ticket. After keeping us on hold for almost ** minutes, he informed us that the ticket got cancelled due to covid** issue and apologized for the incident. We immediately called Air India and they also informed that the PNR is not valid.
It is a clear case of fraud as they neither informed us about the cancellation nor gave us the refund.
As the pax had to travel today itself, we booked another Air ticket from Air India directly and he is traveling now with the new ticket.
On further scrutiny, we observed that the e-ticket supplied by Ixigo carried only ** digits, however, Air India E-ticket carries ** digits. Further, Air India emblem was also printed in a different shape than the original.
Request you to kindly take up this matter and help us in getting the refund at the earliest.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
I booked a ticket of vistara from ixigo which i had to cancel due to name error vistara cancelled the ticket and refunded to ixigo but ixigo services are so pathetic they are looting the customers by giving sensele...
As per the booking dates i went to airport and flight got delayed for * hrs more. so i was cancelled my ticket and the total refund was done from airline team. But still ixigo saying we dont get refund from airline ...
i book a train shalimar express on **th sept old delhi to jammu tawi after sucess payment suddenly my booking was canceled by ixigo . and then ixigo refund me the money in the form of ixigo money. from where i can t...
In the month of May **** I received a message on Telegram for work from home and was asked to do ratings for hotels on ixigo platform. Initially I was paid *** as an earnings and later on when doing further tasks wa...
I need refund of full amount as my train was more than * hours delayed aa oer the update i have checked on google