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Vijeth filed complaint against ACT Broadband on Mar 29, 2020
I lost my internet connection on **/**/**** because the cable was cut by the ACT technical team due to junction box issue so, i raised a ticket on the same day at **:**AM n got a reply saying it ll be resolved by *:**PM on same day but, till date they haven't fixed it n no technical team member showed up at my place. I'm working from because of the current situation n without internet for whole week i have been struggling to work. When it comes to customer support team trust me those guys are the worst !!! They say it will be resolved by EOD n they have said the same thing whole week whenever I have contacted them. They say a technical team member will contact n they did contact me asking for address but, no one came to fix the issue. I hope this forum's gonna help me fix the issue.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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