ACT Broadband - Internet not working

Hi, am resident of Rampally locality for past few days am facing the internet connectivity issues. Even after multiple escalation still don't see any action. In a month almost **days am not getting internet and they are still charging for that ** days where they haven't provided service. When I spoke to customer care executive they are telling if I escalate then only they will deduct if not they will charge for **days. As confirmed by customer care after escalation also still they are changing. Again for past * days am unable to connect whenever I call customer care they say I will be resolved by ** hrs but I don't see any action being taken. Today again I received an message stating it will be resolved by **hrs.