ACT Broadband - Internet not working SR

I had a complaint on **th May stating my Internet connection is not working. The Internet connection was lost on **th May, I received a message from Act stating that the restoration of Internet will be done within ** hours, so waited for * days as per the message and on **th raised a complaint as restoration of service was not fixed.

Every time I reach customer service they will promise a call back and assurance that service will be fixed within next ** hours.

There was an enormous amount of time to fix the issue from **th May. It's been nearly ** days still issue isn't resolved.

As your service restoration was not done in ** hours, I had to end up affording WI-FI dongle for temporary which cost me *** bugs.

If you could see my account history, I've raised multiple complaints in last month. Overall last month I didn't had proper connection at all and move over I had to pay for this dongle service. I would want to get this Internet connection to be restored and waived off my last month bill amount.

If I am not getting any proper response and resolution, I may have reach out telecommunication ombudsman and consumer affairs to file a complaint.

Please find below my account details.

Complaint No : SR*************