Loading...
MOHIT SONI filed complaint against Yatra.com on Apr 23, 2019
I booked a partially refundable international flight ticket ( for my wife ) from New Delhi to New York (USA) and back to Delhi from yatra.com of Rs. *****.
The return flight was much delayed by more than * hrs due to which I cancelled it with airlines Air India. As per the airline policy, there would be no cancellation charges by the airline due to delayed flight by more than * hrs and they several times confirmed it through its customer care. But when I demanded the applicable refund from Yatra.com over customer care, they denied it saying that cancellation charges are more than the claimed refund which is not actually possible at all.
As per the yatra cancellation charges of the partially refundable ticket is Rs. **** through customer care and Rs. **** through online cancellation. Though online cancellation and refund claim on yatra.com is not active. So continuously I am demanding my refund which is approx (*****- **** = Rs ***** approx) for the return flight.
Yatra.com as a travel agent cannot alter the flight charges after the cancellation of the ticket. The day when I booked the ticket through yatra.com, the split Air India flight charges from Delhi to New York was ***** and New York to Delhi was Rs ***** approx
-I demand my applicable refund of my return ticket.
- I demand transparency in split fares of the combined ticket.
I request you to do the needful. Applicable documents are attached to this.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I cancelled my * bus booking which I made through YATRA.COM . I asked for refund. I got a mail from yatra.com that says they already initiated the refund. The booking was on **th ,**th ,and **th February. But still ...
I booked a flight on ** Jan **** for travel from Raipur to Pune for two adult passengers. The full payment was successfully deducted from my credit card; however, the booking status remains “PNR Confirmation Awaited...
On December **, I booked a flight from Delhi to Bangalore, and the amount of ₹**,*** was deducted from my account. However, I have not received my PNR number, and the status is shown as "Confirmation Awaiting" for r...
I am writing to COMPLAINT regarding my flight booking with yatra.com having reference number *************. I had booked the flight yesterday on **/**/**, but the airline did not confirm the booking. I therefore req...
Dear sir i had booked ticket for flight from delhi to lucknow on *rd dec ****, i recieved confirmation of payment of rs **** two tickets. But yatra. Com not provided flight tickets and no response for mail i have s...