Airtel - Instead of adding money to my airtel payments bank they recharged my phone no

I added **** to my airtel payments bank but instead of adding money to airtel payments bank they recharged my phone number with amount ****,
When i tried contacting them firstly they ignored by saying proper network iss not there but their voice can be easily heard after i tried to call * times they picked up the call * time and said to call mobility and they assured me that i will surely get my **** refunded to my airtel payments bank and when i called to mobility they said they cant do anything and when i again called airtel payments bank they said they can do nothing but when they assured me i have recording