Airtel - Installed Different Product than Offered

Respected Sir/Madam,

I am writing to formally lodge a complaint against Airtel for deceptive fraud practices, breach of trust, and refusal to address my grievances. I subscribed to Airtel services under the promise of a cable fiber connection. However, contrary to their commitment, Airtel installed an AirFiber connection instead, which does not meet my requirements and expectations. Despite multiple assurances from their sales team, the service provided is entirely different from what was promised at the time of subscription. Upon realizing the discrepancy, I immediately requested Airtel to cancel the service and issue a refund. Unfortunately, the company has outright refused to cancel the service or provide any reimbursement for the amount already paid. Their customer service has been unhelpful, and I have faced undue mental stress and inconvenience as a result of their actions.

The details of the transaction are as follows:

Name of the Customer: Mehul Parkhiya
Account Number/Service ID: ***********
Address: C-***, Savan Status, New Ring Road, Mota mava, Rajkot ******
Date of Subscription/Installation : **/**/****
Amount Paid: Rs. ****

I kindly request the Consumer Forum to: Investigate Airtel's misleading practices. Direct Airtel to cancel my service and issue a full refund. Take appropriate action to prevent such deceptive behavior in the future.
Enclosed are copies of communication with Airtel while they offer me the connection I trust the Consumer Forum to take swift action on this matter.

Thank you for your attention.

Yours sincerely,
Mehul Parkhiya
+************
mpmehul@gmail.com