Swiggy - Inedible food delivered

On * Feb I had ordered a Paneer Peking Dry from Chinese BAE.

First of all the food received was not consumable. The Paneer was very hard and chewy and in no way was eatable. Also the texture was very bad, some bit oily. All in all a very bad experience when you are hungry and need of food.

I raised a complaint immediately reaching out for help both through msg and call but to no avail. You guys think that it's okay for your partner restaurant to provide bad quality food which is unconsumable and do not have the courtesy to immediately address that fact and resolve the issue. Always it's not about money but more importantly about serving the customer edible food. Non edible food is a strict is big problem and not addressing it even when called out is a much bigger issue. I am not sure what action or measures you are going to take against a partner restaurant because for Swiggy it's just business but I feel that you need to step in and take some responsibility!

There have been instances in the recent past of some rogue delivery partners (order not being delivered even after it's picked up), food being delivered very very late and even after multiple complaints Swiggy doesn't pay heed to a customer voice is alarming!! This is seemingly becoming a habit and in this manner very soon this will become quite an issue for Swiggy. As a brand my perception about Swiggy has definitely deteriorated and I am really unhappy about the experience of late. I am.writing this mail hoping to see some action taken but I don't know how or what you are going to do. Again like always you will say that as you are trained, sir we have noted this seriously and will take action (as usual - that's become so casual with you guys).

I am also attaching some photos and. Video so you know what I am talking about.