Facebook Pixel Tracking

Goindigo - Indigo not compensating for delay in flights

Santosh Nair filed complaint against Goindigo on Jan 18, 2024

My Indigo flight *E **** was primarily scheduled at **:** hrs on the *th of January ****. However, the flight was delayed and the revised departure as **:** hrs, which again was revised to **** hrs. Still, the flight boarding was only started after **:**ish. At **:** hrs we were deboarded from the flight stating technical issues. Once again we went through security check and again boarded onto a flight at **:**hrs. The then boarded flight didn't have operational AC until the last few minutes before take-off. All along this ordeal, I was accompanied by my parents who are senior citizens. They had to spend extended time at the airport due to this delay. We were supposed to reach at Ahmedabad by **:**hrs, instead we landed at **:** hrs. Enroute we didn't receive any meals or drinks package as mandated by the DGCA rules for extended delays. I found no Indigo official distributing packages, near the gate. I had to buy food from the airport vendor. I had contacted Indigo via Airsewa portal and through INGRAM, only to find same and copy-pasted replies being shared to me twice. I want an apology from the airlines for the deficiency in services and financial compensation for the ordeal that we had to go through because of the lapses at your end and for failing to provide mandatory facilities as per DGCA guideline outlined in Civil Aviation Requirement, Section - *, Series M Part IV, *.*.*.

Share, let the world know

Complaint Status

Resolution Demanded:

Damages for loss and agony

Goindigo

11

Total Complaints

3

Total Resolved

27.27%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Suresh C Martha on Jun 15, 2020

Goindigo – Indigo Refund IssueClosed

Dear Sir / Madam, I am writing to you to raise an issue about: Airline Tickets and Fares The issue that I have experienced was: I had a flight ticket booked on Feb **th **** for a flight on **th March **** but...

Anil K Joshi on May 25, 2020

Goindigo – Refund of Ticket FareClosed

Dear Sir /Madam Sub : Our IndiGo Itinerary - FEN*UI We booked our tickets before March **th i.e. February **th (Travel Dt. **.**.****). As per the rules, the money will be refunded to the people who ha...

Rajen on Jan 11, 2018

goindigo – Discrimination by Indigo airlinesClosed

Myself and my family were traveling on Indigo Airlines flight ( *E-*** ) from Bhubaneswar to Hyderabad on **st December. The flight was cancelled and we informed ** minutes before departure time. We went to the ...

Sharad Mali on Apr 6, 2024

Goindigo – Full Refund Of My Damaged LuggageOpen

Dear voxya Team, Myself Sharad and I have travelled from Delhi to Pune dated on *th April'**** along with my mother by taking Indigo Flight (*E ****) at morning . I am sharing the details of the flight as bellow; ...

Somashekharyya on Jun 11, 2020

Goindigo – indigo air lince doka deyaOpen

Dear sir/medam my name is somashekhar from karanataka I am come for delhi business parpos then when i am going back to air port teminal * indragandi air port new delhi ther was indigo employs gived me wrong messag...