Air India - Incredibly poor service crisis management and lack of basic human values by Air India employees

AI *** on July ** was delayed for ** hours due to a technical glitch and I had * business class tickets on that flight (* adults and * infant - * year old). However, that is not the basis for this complaint. Technical glitches happen occasionally due to mechanical and electrical/electronic failures. Here's what went wrong in a nutsell.
*. The first class/business class lounge had no air conditioning and very warm, the staff mentioned this was the case for several weeks!
*. After it was obvious that the aircraft would not take off on time, some pathetic manager who was supposed to be managing the events following the delay of the flight was trying to arrange hotel accommodations starting around *:**am.
*. She made the passengers walk for over *km carrying their carry-on luggage (me and my wife and infant desperately trying to keep up with them) to immigration.
*. She then walked us out of the airport (it was *am at this time) and we waited in the blazing sun for about * hour.
*. She and the Air India staff were seemingly in a heated argument with some bus driver who they had engaged to transport us to the hotel. The AI staff were also arguing between themselves and shouting. What a class act and way to represent their organization! After boarding the bus, we sat on the bus for another half hour while the AI ground crew and bus drivers were seemingly in a heated conversation.
*. We arrived at the hotel around **am. All passengers rushed to get their rooms, me, my wife and infant waited patiently for an hour until the crowd had cleared.
*. The hotel was then trying to put us in * or * different rooms. Which idiot would want to put the infant by themselves in their own room? We finally convinced them that all we wanted was * room. They said all the big rooms were taken, I asked them to give me their shittiest room and they did.
*. After transportation from the hotel back to the airport, we had to get new boarding passes and I specifically requested that we get * seats together (to be able to manage the infant more effectively), the ticketing agent said they did.
*. Upon arrival at the gate, they said the seats were not together and also one of the seats allocated to us was malfunctioning so, they put us a few rows apart.
**. The first class seats were completely empty, yet nobody bothered to take the situation into consideration and offer us seats together. The ground staff, ticketing staff, AI managers, lounge staff, aircraft crew were all so indifferent.
I suppose Air India believes that it is a true survival of the fittest on their aircraft and it is each man, woman, child and infant on their own with no help whatsoever (other than a namaste on the way in and out). I used to be one of the fans of Air India touting that their bad reputation was not warranted and they had a good system in place until NOW even though many of my friends and colleagues (Indians and non-Indians) had quoted harrowing personal experiences. It is disappointing to see that basic human values and courtesy seems to have completely escaped all of their staff (there was not one person who even attempted to help us during this ** hour delay, they rather caused even more problems). I am not writing this to get any compensation or some pathetic apology from their terribly incompetent staff, they mean nothing to me. They represent the worst of society - the human cesspool.