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Pranav Bhatia filed complaint against Air India on Aug 19, 2021
Issue – Please refund balance of $**** which was incorrectly deducted as cancellation charges even though my travel was restricted due to covid. I was provided full credit shell of $****.** valid till Dec-**** but on refund received $****.** only.
Details – My wife and kids were to travel on **th March **** but due to Govt. Of India restriction to travel due to covid and entry restrictions for Indian visa holders, my kids couldn't travel as they are US Citizens. Therefore, we contacted Air India and our tickets were cancelled with full refund credit. AI provided full credit shell of $****.** valid till Dec-**** for covid impacted travel. But on refund, AI credited only $****.** and incorrectly deducted $**** as cancellation charges.
Please refund $**** which were incorrectly deducted as cancellation charges for travel restricted due to covid. I wouldn't have requested refund if Air India informed me that cancellation charges of $***/ticket (**%) would be deducted. AI never disclosed that it would deduct $***/ticket as cancellation charges in any of the emails since last * year. This is betrayal of trust and faith. Also Air India is not adhering to honourable Supreme Court Of India ruling in Oct **** to refund all credit shells without cancellation charges for covid impacted travel
PNR - *************/*************/*************/*************
Please refund my hard earned $****
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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