Swiggy - Incorrect order delivered and No proper response from Swiggy support

LAVANYA filed complaint against Swiggy on May 7, 2021

I have Ordered * Chocolate Mousse Bomb Pastries From Karachi Bakery Costing Rs. ***.**/- But Received * Other dIfferent Pastries. (order NO. #************)

Immediately, I have Contacted Swiggy Customer Support For the Replacement Of The Product But there was No Response. Hence Sent A Mail To Swiigy support service They Simply Replied " We Are Sorry That An Incorrect Order Being Delivered To You. We Will Ensure To Provide Strong Feedback To The Concerned Team To Minimize Such Errors Going Forward"

Again Sent A Mail To Them For A Refund again They Replied "We Have Carefully Evaluated The Issue-Based On Your Complaint, And Are Saddened To Let You Know That We Were Not Able To Substantiate The Claim Or Close The Dispute In Your Favor. Alternatively, We Suggest You Rate The Restaurant On The Platform Based On Your Experience."

Repeatedly Facing Issues With The Swiggy.. This Is The *nd Or *rd Time I'm Facing This Type Of Issue. They Just Simply Say I'm Sorry"

Really Waste Service They Are Providing and no proper response from the customer support.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Swiggy

1952

Total Complaints

1005

Total Resolved

51.49%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Piyush chaudhary on Jan 5, 2025

Swiggy – refund request for delivery of used product Closed

Dear Swiggy Customer Support Team, I'm writing to express my disappointment with my recent purchase of Lux Body Wash from Swiggy Instamart. Upon receiving the order (ID: ***************), I discovered that the prod...

Megha Mukherjee on Dec 26, 2024

Swiggy – Incorrect order Closed

I have ordered a chicken biriyani from Swiggy and the whole food was a garbage . No chicken in chiken biriyani only rice was there and no adequate quantity of rice ... The food was smelling like it was from *..* day...

Naveen Kumar on Dec 16, 2024

Swiggy – Swiggy failed to return moneyClosed

I ordered the food from Lassi & More Yelahanka, Swiggy took money from Swiggy wallet as default without taking consent from me. Soon i realized and cancelled the order. To my surprise, i didn't get my money back, ne...

vinu on Dec 11, 2024

Swiggy – items missing Closed

i have orderedfrom KFC through Swiggy.But when i received the order more than half of my order is missing

Sneha kumari on Nov 22, 2024

Swiggy – Wrong food delivery Closed

I ordered tandoori chicken in Punjabi dhaba restaurant in dehradun but I received wrong food from swiggy. I called delivery executive and customer support team I sent mail several times but did not get any solutio...