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Sarabpreet Kaur filed complaint against Zomato on Sep 2, 2019
This is the *rd class service which I get every time I order from Zomato. Last night order was placed for mutton rogan josh and afghani chicken what they guys did added * mutton piece and * chicken piece in butter chicken gravy on the name of mutton rogan josh and in afghani chicken, there is no salt and no cream.
After contacting customer service sending pictures to a restaurant what they said we have added cream in chicken we cannot do anything contact Zomato. In Zomato chat disconnecting chat every time by sending apologies canned responses.
All the food was in garbage and your Zomato family said stay hungry in short check all the chat what have been done also check the call recording. I want the issue to be resolved at the earliest.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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