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Gopal Pradhan filed complaint against Swiggy on Jan 17, 2020
This is in regards to my order # ***********
I have ordered a simple item, masala omelette and gave special instructions that not to add green chilli..simple instructions..
When I have received the order it was full of chillies..when I contacted the support rep she was rude and before even answering my queries she disconnected the chat. Attached is the screenshot of my order and chat.
Do I have to wait for * hours and come to a conclusion of what needs to be done? This doesn't make sense. I have asked for replacement for the order as I can't have green chillies in my order.
It's been * days and no one cared to reply back..
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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