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Shameen Thonikadav Pallangod filed complaint against Trivial Chapter on Apr 12, 2026
I am filing this complaint against Trivial Chapter regarding a Retainer Agreement signed on September **, ****, for the European Residency Program (Latvia).
As per the terms of the contract, I have fulfilled my financial obligations by paying a total of INR ***,*** (covering the first and second installments). I also completed the Legal Power of Attorney on October *, ****. However, despite the passage of over six months, the company has failed to deliver the following:
Stage * Deliverables: I have received no "Job Contract" or formal interview opportunities, which are essential parts of the agreed-upon service.
Lack of Transparency: The company has failed to provide a written "Review of Qualifications and Eligibility" as required under Sections * and ** of our agreement.
Unverified Claims: On April *, ****, a company representative (Ms. Rashmi) claimed via WhatsApp that the process is on "total halt" due to "current affairs/war." However, the company has refused to provide any official documentation from Latvian Immigration Authorities to substantiate this claim of indefinite suspension.
I have strictly followed all protocols, including the non-contact rule regarding employers, yet Trivial Chapter has failed to use "best efforts" or provide professional transparency. My formal request for a status update sent on April *, ****, remains unresolved.
Resolution Sought
I am seeking either:
Immediate Performance: A concrete timeline and the delivery of the Job Contract as per the agreement.
Full Refund: A total refund of INR ***,*** paid to date due to a clear deficiency in service and failure to meet contractual timelines.
Based on your advice I can supply the following documents:
The signed Retainer Agreement (dated Sept **, ****).
Payment Receipts/Bank Statements showing the transfer of INR ***,***.
The PDF/Screenshot of the formal email you sent on April *, ****.
Screenshot of the WhatsApp message mentioning the "war" as a reason for the delay.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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