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ICICI Fastag - ICICI Fastag wrong deduction and no update even after 2 months

Sandeep filed complaint against ICICI Fastag on Mar 24, 2021

I travelled through Raikal toll plaza and appropriate amount for car was deducted on the same day of **-Jan. But later, on *-Feb, I received a message that there is a dispute and I was wrongly charged ***/- at Raikal Toll plaza, and I raised a complaint on ICICI fastag website on *-Feb. I have been following with ICICI and NHAI customer care for nearly * months every alternate day and unfortunately even now no update. This is the second time it is happening and no update. Below are the complaint details.
Please help file a case against them as it is repetitive and no resolution from anyone.

Compaint Number on ICICI - CMP***************
Amount wrongly deducted - *** INR
Trip Number - *********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

ICICI Fastag

7

Total Complaints

4

Total Resolved

57.14%

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