ecom express - i made a return request of my bewakoof order

my order no is - ********

I made return request for * items that i ordered from bewakoof . but later decided to only return one item . i told the person who came for the pickup that i only wanted to return one t-shirt . but he did not update the pickup request . when i asked him later that why didn't he update my return request he did not answer me. i did not receive any refund yet.