Hp Gas not booked even after the payment

HPCL - Hp Gas not booked even after the payment

Ajay Kumar Sinha filed complaint against HPCL on Aug 2, 2019

I had ordered for the refil of cylinder through the android app my hp gas and made the payment of *** rupees through digital payment mode via phonepe. The transaction was completed still there was no booking done. My money got deducted and was transferred to the upi handle of hp gas. It's been * days neither the amount has been refunded nor a booking has been done. I want the refund for my payment. I have attached the screenshots of payment as a proof

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

HPCL

Total Complaints

Total Resolved

25.00%

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