Goibibo website - Hotel Panchavat Nashik fooling around by claiming gostay hotel Refund not initiated by Goibibo

Dear Mr Manager

I'm a very regular traveller and always preferred GOIBIBO. This is first time in years i'm raising the issue and asking for the refund.

I trust gostay preferences always.

With ref to the above facts
I have * issues and i believe you and your management will take this with great sincerety and with due honesty.

*. Please visit the hotel and trust me you will Remove Gostay tag from this hotel. It does not deserve *star plus gostay tag. Traveller like me will get fooled from this.

* I had Booked *N hotel at Panchavat. Invoice attached and paid approx Rs ****/- for deluxe room.
Why I paid
- To sleep without AC
- Without TV
- For mosquitoes
- No HOT water
- No towel and soap
- Stinking blanket and ad matress
- Room stinking
- zero service
- No one at the reception from **pm till *am.

Are these delux services??

At ** midnight - Electricity tripped and gone and there was no one to attend us.

Some how at *am in night - Security guard shifted us to another room - Which had NO AC and bed was simply stinking. Mosquitoes were yelling at us.
Toilet was so bad.

Since we were half asleep and were in night sleeping dress - we managed to sleep in that dirty stinking room. Check the pictures.

(Can share security number as well on request)
Tried calling the owner & the manager - number given by the guard - But no one responded.

Basis above - please suggest - Dont you feel it is justifying to ask for a refund? And I'm sure you will agree and will show courage to sympathize on this.

I met the manager at *am while moving out of the hotel Mr Bhushan - He apologized like anything and offerred me * extra night - But I refused, Since i had to go back to Mumbai today.

Why would I stay back in such a horrible place again for one more nightmare???

Hence i need a refund.

I have been contacting your customer care via chat and on call but I'm very sad and disappointed to see NO positive response since last * days. Your guys are simply closing the case without my confirmation and knowledge.

Please process refund at the earliest



Regards
Imran Varshani
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