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Oyo - Hotel not honouring oyo booking AND Wrong Arbitrary cancellation

R Raghavendra Rao filed complaint against Oyo on Nov 28, 2019

Sir / Madam,

My Booking IDs:

*. OYO Silver key ***** - PLMR****; GHZL****;ZQPX****;INGT****;EQYL****
*. OYO Spot On ***** - QGZY****;ZDRS****
*. OYO ***** - OHML****
*. OYO ***** - XFIP****

Now please focus on Sl. No. * - QGZY**** AND ZDRS****
The Hotel, Gayathri Comforts has REFUSED TO HONOUR THE BOOKING.
So I called OYO Helpline number, spoke to Mr NITIN for ** minutes to resolve the issue.
He said he will arrange a callback.

BUT, THE MOMENT I ENDED THE CALL, I RECEIVED A MESSAGE FROM OYO
STATING THAT MY BOOKING INGT**** HAS BEEN CANCELLED UPON MY REQUEST!!!!!!

Again I called OYO Helpline and spoke to Mr Rahul, who said he was the seniormost.
He said INGT**** Has been cancelled due to TECHNICAL ERROR.

Now,
My complaint regarding QGZY**** AND ZDRS**** Has not been resolved.
INSTEAD, ANOTHER ISSUE HAS BEEN CREATED BY YOUR TEAM
by Cancelling INGT****.

I want you to
*. Restore INGT**** Immediately.
*. Resolve QGZY**** AND ZDRS****

Hoping for an immediate response.

R. Raghavendra Rao.

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Complaint Status

Resolution Demanded:

Damages for loss and agony

Oyo

513

Total Complaints

237

Total Resolved

46.20%

Consumer Satisfaction

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