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MakeMyTrip India Pvt Ltd - Hotel did not accept Makemytrip Booking

Sridharan filed complaint against MakeMyTrip India Pvt Ltd on Jun 4, 2022

I had make booking in Cassiopeia - An Ecorganic Boutique Farmstay, Kodanad, Tamil Nadu through MakeMyTrip for * day Stay **th May **** to **th May **** for Rs. *****/- through credit card for my family including * kids. I had received booking confirmation on my mail and wahtsapp no. I tried contacting the property on **th May **** on the contact number provided on the booking confirmation but no one answered the call. I reached the property on **th May **** by *.** pm. The Property care taker denied checkin said they had no tieup with MakeMytrip and no booking for the day. I had contacted Makemytrip they spoke to the property caretaker and apologized for the mistake and offered to refund the booking amount. As it was a peak season i was not able to find any alternate accommodation not only on MMT but also other travel sites i was stranded with my kids till **.** pm. I had to travel * hours to Coimbatore for my stay. My entire Summer travel got spoiled due to the wrong booking of MMT.

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Complaint Status

Resolution Demanded:

Damages for loss and agony

MakeMyTrip India Pvt Ltd

3

Total Complaints

0

Total Resolved

0.00%

Consumer Satisfaction

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- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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