Hero Motor Corp - Hero Motor Corp Glamour Bike Defective Product

SNH Prasad Nidadavolu filed complaint against Hero Motor Corp on Nov 24, 2020

Dear Sir
This is to bring to your notice that I have purchased a new motor bike Hero Glamour B* Brand New Vehicle with Chasis No : MBLJAW***LGJ***** , AP : ** WX TR**** from M/s Sri Chitti Automobiles Nidadavole on **-Oct-** and after Couple of days I have observed a huge noise from the engine especially at ** to ** kmph Speed but dealer asked me to wait until first service
Problem -* : On ** -Nov- ** during this service on it was found that there is issue with Crank and need replacement but the response is very annoying and the spares are not available for immediate replacement which finally tends me to log a compliant in their website *****-****-* and finally Vehicle was handed over with necessary corrections on **-Nov-**.
Problem -*: on **- Nov- ** vehicle has stopped suddenly in the middle of the way and luckily I have merely escaped from hit by a lorry from behind at almost *:** pm Company officials have taken bike to their service center and an official complaint registered after tweeting it *****-**-**-* the repair which was explained to me was due to Gear disengagement & non tightening of the screws
While travelling in traffic a little bit slowing the vehicle is causing the vehicle to shutdown which is causing traffic issues with this defect in bike it is difficult to use it further more and the life of the person will be in a great danger.
Hero Motor Corp & its dealer has actively pursued to take back the faulty vehicle until -**-Nov- ** which I completely denied and, vehicle is currently under dealer custody I have been chasing on the twitter -Social media the only reply concerned team will contact me which didn't happen till date.
Since it is a very huge company it is very difficult to get a response from higher officials.
Company is taking too long to respond I dont have any other alternate to commute and this is affecting my daily activities I request the Forum to provide suitable compensation in whatever way possible

Regards

SNH Prasad
+** **********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Hero Motor Corp

Total Complaints

Total Resolved

25.00%

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