Swiggy - Health Risk and Inadequate Response from Swiggy Regarding Contaminated Food

Order Number: #***************

Restaurant: Raj Cabin


Incident Description:

On **th June ****, I placed an order through Swiggy from the restaurant Raj Cabin. Upon receiving the food, we discovered it was contaminated, as it tasted bitter and poisonous. My father, who was the first to taste the food, experienced immediate distress and fell ill. This incident posed a severe health risk and caused significant emotional distress to my family.


Issues Faced:

Health Risk:
The food was contaminated, as evidenced by its bitter and poisonous taste, which caused my father to become ill.
Inadequate Response from Swiggy: Despite contacting Swiggy's support team and sharing evidence, the response was wholly inadequate and dismissive. I was merely advised to rate the restaurant, which is an absurd suggestion given the gravity of the situation.

Financial Loss:
We paid for food that was entirely inedible due to its contamination, leaving us feeling scammed and defrauded.


Actions Taken:

Contacted Swiggy’s support team and shared evidence (photos and descriptions).
Escalated the issue to Swiggy’s Grievance Officer, Mr Arun Cyril, via email.
Received a dismissive response suggesting to rate the restaurant and refusing to process a refund.


Evidence Provided:

Photos of the contaminated food
Screenshots of communication with Swiggy’s support team


Demands:

Immediate Investigation:
Conduct a thorough investigation into the quality and safety of the food delivered.

Liability and Compensation:
Compensation, including the cost of the order and any additional fees related to this incident.

Suspension of Restaurant Services:
Suspend the services of the restaurant until the issue is resolved, and they meet hygiene standards.