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HDFC banck - HDFC bank personal loan department not responding for queries

vivek mistry filed complaint against HDFC banck on Jul 6, 2020

I have done my personal loan EMI moratorium from June to Aug-**** and i got approval.
June month EMI has deducted and they didn't refund.
I have raised many queries/complaint through online and called through customer care no.
they totally blocked personal loan department queries but bank calling again and again for ready to give personal loan and if i am asking of my queries they are saying "sorry sir we cant help you".
Could you please help me

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

HDFC banck

16

Total Complaints

6

Total Resolved

37.50%

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