Zomato - Hair Found in Food Serious Food Safety Issue Order ID

I am filing this complaint against Zomato regarding a serious food safety issue.

On **/**/**, I received a food order through Zomato in which a strand of hair was found inside the burger. This is a clear violation of food safety and hygiene standards.

I immediately reported the issue through the Zomato app and also provided video/image evidence. Despite multiple follow-ups, my complaint was not properly addressed. My refund request was denied without valid justification.

I escalated the matter to the National Consumer Helpline (Docket No: *******), however, the complaint was closed without a satisfactory resolution.

Due to this negligence:

* I had to discard the food
* I suffered financial loss
* I faced mental stress and inconvenience

This clearly reflects poor service and lack of accountability in handling a food safety concern.

I request:

*. Full refund of the order amount
*. Compensation for the inconvenience and negligence
*. Proper action to ensure such incidents do not happen again

I have attached all supporting evidence including images, videos, and complaint records.

Kindly take necessary action at the earliest.