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Xiaomi - Ghost touch problem in redmi note 7 service center denied service

Prabir kumar haldar filed complaint against Xiaomi on Jun 30, 2019

Very disappointed with the service. Brought a Redmi note * one month ago and it's having ghost touch problem. It's automatically getting touches without touching and starts some wired things like the video below. https://youtu.be/yHMplr*dfp*
It happens sometimes more than ** times in a day not all the time. I visited the service centre which is in Barasat, West Bengal. They denied doing anything because at that time touch was fine. But after went back to home it happened again. It's a problem with the touch panel. Just *-month-old phone and it's started to create problem now. What should I do now? Throw the phone? Please solve it otherwise I need to share it through my youtube channel and other social media platforms as well as consumer forum. Please take your customers seriously.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Xiaomi

40

Total Complaints

12

Total Resolved

30.00%

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