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Naveenjot Sodhi filed complaint against Air India Express on Mar 30, 2024
I booked my (Delhi to Guwahati) flight ticket from www.ixigo.com on March *, **** at *:** p.m. I paid Rs. **** INR for the ticket, including the payment for seat.
Later, I realised that I have booked the flight for wrong date and cancelled it after approximately * hours.
I have received refund of only Rs. **** INR, even after cancelling the ticket within a period of ** hours. Moreover, the amount of paid seat has not been refunded back to me.
I’m in touch with ixigo staff and tried reaching the airline staff on March *, **** but could not reach you for first few days and could not find any resolution because the AI powered chatbot Tia was not able to understand my query and I was asked to ‘Start Over’ repetitively.
Please note that Air India Express has not shared any refund invoice with me.
I request the Airline to kindly consider refunding my full amount as a goodwill gesture as this was my first purchase with AirIndia Express and I cancelled the ticket within * hours period. Also, please refund the amount I paid to book the seat.
Also, I would like to know the legal complaint authority/court wherein such disputes are settled, along with the jurisdiction area.
And, kindly do share the refund invoice with me.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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