File a Complaint against Air India Express
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India Express?
If you are not satisfied with Air India Express, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Air India Express
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a. Contact the customer support of Air India Express first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
I booked a flight through goibibo for a trip from Trivandrum(TRV) to Bengaluru(BLR) on **th july which was supposed to departure at *.** am. But on *th july I received a mail stating that the fight in cancelled due to operational reasons. A ref...
Jul 09, 2024 by Abhijith Girish
Dear Sir/Mam My wife was scheduled to fly on **th June **** with one child and one infant from IGI Airport T-*, with Air India Express having PNR - K*WLPK, Flight No - AIR INDIA EXPRESS IX-*** I am so disappointed to explain about the s...
Jun 29, 2024 by Zafrul Islam
Air India Express - SPLIT UP OF TICKET FARE ON LTC REG Open
Sir, I have booked a LTC TICKET FOR COK TO SRINAGAR IN AIR INDIA EXPRESS THE JOURNEY COMMENCED ON **.**.****& **.**.**** FROM DELHI TO SRINAGAR CONNECTION FLIGHT BUT THE TICKET SHOWS SINGLE AMOUNT WITHOUT SPILT UP OF FARE FROM COK TO NEWDELHI ...
Jun 29, 2024 by DASAN P A
Air India Express - Extra amount is deducted from my account Open
Amount deducted from account is much than what invoice is got by airlines. ₹**** is deducted from my account but invoice was received amount of ₹****. Total deference of amount is ***.I request to air india express airlines either provide ...
Jun 23, 2024 by Hariom Mishra
Air India Express - Refund not processed Open
Refund for cancelled flight is not processed. Chatbot has not record of refund to be processed and no human responds on Call centre number....
Jun 11, 2024 by SRIRAM IYER
Air India Express - Full refund not given Open
I have made a reservation on the below flight for * passengers. TRZ to DOH ** May **** **:**AM Flight was cancelled by the airlines due to operational issues. I requested for full refund. But airlines doesn't provide full Refund. Total cost...
May 12, 2024 by Ramanathan Senthilnathan
Air India Express - Refund request rejected by airline Closed
My flight was Trv-mct on *th may **** cancelled by air line due to operation issues.so I requested refund my amont but airline rejecting my request...
May 09, 2024 by Suryasarath asir raj
Air India Express - Complaint Against Air India Express for Denied Boarding and Financial Loss Open
I am writing to express my dissatisfaction with the treatment received from Air India Express on April **, ****, at Mangalore International Airport (IXE). My companions and I had booked tickets for a flight with Air India Express, intending to ...
Apr 26, 2024 by Deepa R Anchan
Air India Express - I reached on time but didnt allow me to board the flight Open
I had a flight on ** April from Bangalore to Ayodhya(FZ*BJV) at *:** am. I had already done web check-in and had the boarding pass with me.I reached the airport luggage check in at *:** am but staff told me to go that counter and wasted my tim...
Apr 19, 2024 by Shoaib Ahmad
Air India Express - Full Refund Not Issued Open
I booked my (Delhi to Guwahati) flight ticket from www.ixigo.com on March *, **** at *:** p.m. I paid Rs. **** INR for the ticket, including the payment for seat. Later, I realised that I have booked the flight for wrong date and cancelled i...
Mar 30, 2024 by Naveenjot Sodhi
Air India Express - Refund not given fully Closed
I had cancelled a ticket with air India express within ** hours of booking it and the flight was scheduled ** days later from the day of cancellation. I was supposed to get full refund as per DGCA rule... But have received only partial amount. ...
Feb 04, 2024 by Samatha
Air India Express - Bagage lost Open
Dear Sir, I am here by writing this complain against lost my baggage during flight boarding from lucknow to mumbai by flight no. IX**** of air india express PNR CY*Z*R. We went for tour and now baggage is Missing by airlines I lost my every...
Dec 28, 2023 by Shivani Mishra
Air India Express - Missed my connecting flight due to delay by the original flight Closed
My Air India Express flight from Guwahati to Delhi was delayed by *:** hours which made me miss my connecting flight from Delhi to Udaipur. I had to book a new flight as it was important I make it for my meeting at Udaipur on the same day! ...
Dec 27, 2023 by Harshit Agarwal
Air India Express - Cumpulsory Charged for Seat Closed
I was travelling from Bhubneshwar to GOA on corporate ticket, Flight No. I* ****BBI to BLR amd Flight No.I* ***, my self was charged for allocating the seat stating that no free seat is availabe . Where actually many seat free seat were availab...
Dec 09, 2023 by PRASAD AMBEKAR
Air India Express - Unfair Baggage Charges and Lack of Transparency PNR Open
At the outset, I must convey my dissatisfaction with the check-in process at the airport, particularly concerning the handling of additional baggage charges. The information provided on the website regarding the baggage charges was not clear an...
Dec 04, 2023 by Vikram Kumar Jalalpuram
Air India Express - Flight was delayed by 3 45 minutes but there was no message by the team Closed
Time loss and there was kiosk at the airport....
Nov 19, 2023 by Divya kumar singh
Air India Express - Seats and Aircraft Changed without prior intimation Open
My PNR BZD**C from Bengaluru to Trivandrum on **th November ****. Seats booked were **A, **B and **D. When we got into the flight, we were surprised to see that seat number **D did not exist. Only when we enquired with the crew did we know that...
Nov 15, 2023 by Venkatesh DK
Air India Express - Trend of delay in Flight and came to know about status while on airport Closed
They shared an update about a delay by one hour on WhatsApp. The delayed time was *:** pm but when reached airport got to know at * pm that flight is still in Hyderabad and they said that we can't confirm the time right now.Means no update and ...
Nov 14, 2023 by Yogita
Air India Express - Flight delay not informed Closed
I booked flight on ** Aug **** from TRV - DMM at **:** pm and the flight is delayed * hours. We didn’t get any notification from airlines staff regarding the delay before scheduled departure time. In online it shows flight is delayed- on ai...
Aug 16, 2023 by Asif
Air India Express - My Baggage damaged Closed
Dear Sir, Madam, On **.**.**** I flew with air india express from Doha to Cochin. This concerned flight flight number IX-*** PNR-A*C*PP. Upon arrival, my baggage came off the conveyor weal damaged. corner bottoms damage. At Cochin Internati...
Jul 10, 2023 by Ajimal Ashraf
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