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Swapni Nahar filed complaint against Travolook on Aug 14, 2021
Hello Sir/Mam,
Dated ** August ****, I have booked my air ticket on **st June **** through the Travolook portal(www.travolook.in/) and the Flight was canceled by Airlines(GoFirst) due to an operational reason. Below are the booking details
Reference No: REF*********
PNR No: T***VZ
Amount Paid: **** Rs
I have contacted the Travolook support team and they asked me to wait for **-** days and they will refund **** Rs after deducting *** Rs, which is booking amount charges.
Travolook initiated the refund amount of **** Rs only, as per their policy they should deduct *** Rs from the booking amount and refund the remaining amount which is **** Rs. When I reached to the Travolook support team regarding the refund issue, they said the airline has refunded **** Rs on flight/booking cancellation.
When I checked with the Airlines (GoFirst) support team they informed me that they have initiated the full refund to the travel agent (Travolook), which they received at the time of booking confirmation from the travel agent. Below are the amount details which GoFirst received/refunded on travel booking/cancellation
Booking amount: **** Rs
Refunded : **** Rs
I have attached the same details, which I have received from GoFirst Airlines.
Again, I have contacted the Travolook support team through email by providing the above details, which I received from GoFirst, and this time Travolook team said, promotional discount charges have been deducted.
When I asked the Travolook support team for the breakup/charges details and policy wordings which says that promotional discount should be deducted from booking amount on flight/booking cancellation by Airlines, neither they provided the details nor refunded the full amount(**** Rs, after deducting *** Rs booking charges).
Can you please help me to get my full refund amount from Travolook? Below are the Travolook company details
Name: Travolook
Websites: https://www.travolook.in/
Contact No: ****-***-****
Email: support@travolook.in
Thanks.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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- Sachin A Rosario
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