Amazon India - fraudulent delivery updates and total failure to deliver 3 prime orders

I am filing this complaint against Amazon India regarding a massive, ongoing logistics failure, accompanied by fraudulent delivery tracking updates and completely inefficient customer support.
Issue timeline:
Fraudulent "Not Available" Status: Initially, the Amazon delivery agent only gave missed calls. Whenever we immediately attempted to call back, they would cut the call. The agent then intentionally marked the tracking status as "customer not available" or "delivery attempted," deliberately trying to showcase the delivery failure as our mistake to protect their internal metrics.
Broken Corporate Promises: We contacted Amazon support to report this. The support team explicitly agreed and assured us that the issue would be completely resolved and the packages delivered by **:** PM on June **. Nothing happened. Since then, I have called and escalated the matter multiple times, receiving only empty promises.
The Final Delivery Refusal: The delivery agent finally called back and explicitly stated that he would not deliver the packages, claiming a vehicle is unable to turn in my area. This is a blatant lie and a fake excuse. Heavy commercial transport vehicles and large SUVs routinely access, park, and turn at this exact address daily without any constraints. Also, we have ordered large home appliances to the exact address via online and those are successfully delivered without any issue.
*-Day Support Stall: A total of * separate Prime orders, placed on different dates, have now remained completely undelivered for * days due to this courier standoff.
Support System Failure:
I have raised consecutive complaints over the past week. Front-line chat executives, continuously ask me to "wait for another ** hours" under the guise of an "escalation." These generic responses have yielded zero results, wasting a massive amount of my personal time.
Furthermore, the support executives have repeatedly provided completely contradictory and false information. Some agents explicitly told me that strict internal action could be taken against the delivery agent, while others backtracked and claimed it was not possible. The customer service team is clearly uncoordinated, leaving me entirely unsure of what to trust.
False Delivery Status: To make matters worse, one of the items was recently updated to "DELIVERED" on the Amazon portal, but no physical delivery ever took place. I have directly verified this with all my neighbors, and absolutely none of them have received any package. This is a case of blatant system fraud.
I have already filed an official grievance with the National Consumer Helpline (NCH). I am utilizing this platform to demand direct accountability and compensation from Amazon's higher management.

I do not want a basic loop of refunds or automated replacements. I demand immediate physical delivery of my orders, a permanent logistical fix for my delivery location so this courier behavior stops, and a clear-cut explanation for why these false tracking updates occurred. Additionally, I demand a formal financial compensation of *,***,*** INR (* Lakh Rupees) for the extreme mental harassment, stress, and massive loss of productive working hours I have suffered over the last week solely due to constantly following up on this unresolved issue.

Highlighting the order ids of the impacted products below

Order No:***-*******-*******,***- *******-*******,***-*******-*******