Koovs - For not getting any progress into the order

I have order * products from ur website and its been more than a week with no progress the order is being received till the date, neither i have been able to talk to your customer care people because its says that we could not connect because of technical issues..so what should we do know how will we be knowing that when our package will be received or when will it be getting dispatched because the order is still in received progress My order no.is :- #******* kindly look out to this problem uhh may affect your customers by this problem get me the solution of this as soon as possible