Amazon - For a cancelled order only partial refund has been processed
Mahalakshmi filed complaint against Amazon on Mar 3, 2017
Its partial refund issue with order # ***-*******-*******.
On **-Jan-**** when placing the order the payment of ****, I had first tried with Gift card balance **** and remaining *** through credit card, but the transaction failed and the order page asked to wait for **
minutes to retry the payment.
So got an email from amzon saying retry payment and that time paid full **** rs through credit card without using the gift card balance.
But after a while got a message saying your order is cancelled and next day on **th got only *** rs as refund to my credit card account and not the full **** rs as paid.
When contacted the Amazon customer care * weeks before, they said Amazon had not got the **** rs from credit card and they told to check with the icici bank about.
When I contact icici customer care they told amazon had claimed the **** rs and had refund only *** from it.
This are the transaction details provided by them
Date Ref. Number Transaction Details Transaction Amount
**-**-**** *********************** amazon seller services PR ***.** Cr
**-**-**** *********************** amazon seller services PR *,***.** Dr.
Authorisation ID for this transaction - ******
With the above details I contacted amzaon customer care, but they say icici has to refund ****.
Today I talked with icici customer care dispute team, they said for partial amount recovery they can't open a dispute and strongly say this amount **** has been fully claimed by Amazon.
How come they can claim only *** and not the remaining **** rs on a transaction of **** rs.
Seems to be amazon problem but they are not ready to refund the money
Mails and calls are not answered
Need to get back my ****rs
attaching credit card statement to show I had been charged **** and refunded only *** and also the amazon email history
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Pritam Sanjiv Mandlik on Feb 20, 2025
Amazon – Product not deliveredClosed
I have ordered product from amazon but it is not delivered but on app its showing delivered
Jyoti S on Feb 7, 2025
Amazon – Package not receivedClosed
I ordered a shirt from Amazon but still waiting for my delivery. They said that it will be delivered within *-* days but now it is almost * days and they are saying it was rejected by me. Where is the proof? I want...
Priyanka Ganguly on Dec 24, 2024
Amazon – Refund not receivedClosed
I bought a show from amazon which was too small so I returned it and requested for a refun. But it has been way over a single week, it has been a month and I have not gotten my refund yet.
Babita prasad on Dec 24, 2024
Amazon – Didn t get my refundClosed
I have received a wrong product and that's why I returned my package. They picked it up on *th December but I haven't received my refund yet. As I raised an investigation, they said that they can't help with the ref...
Shujath khan on Nov 28, 2024
Amazon – Amazon fresh not delivered Closed
Hello, order #***-*******-*******, ticket number D*********, Very bad experience with Amazon customer service/ Amazon fresh team so far our order was supposed to be delivered on Friday with ** items still has...