Swiggy - Food not delivered on time

I orderd the food at *pm but the food was delivered at **:** pm. when i was ordering the food the time of delivery was around probably ** minutes. but once the order was confirmed i got the text that my order will be delivered after ** minutes which was again a huge time but even the eta was over and then i received the food and the food was not even hot i raised a complaint in the chat but the agent said that we don't have anything to do with this, and in future we will keep a eye.i asked him that please take this food back and refund my money. moreover, i requested him to connect me with his supervisor he straight way denied that and disconnected the chat. Later i called customer service a lady picked the call and said that will connect me to the supervisor but even waiting for ** minutes no one came. is that we call customer service
order#***********