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Manoj Pillai filed complaint against Swiggy on Jun 17, 2020
I ordered food from Swiggy on *th June, **** in Ahmedabad. At around *.** p.m. the delivery guy called me and told me that he met with an accident and the food is spilled. I informed the Swiggy help and was chatting with Karthik. I have the chat history on my phone. He said that he will refund the money and also that he will give Rs.***/- worth of coupon as token of apology. This was at *.** p.m. on *th June, ****. I agreed and closed the chat. On **th I noticed that the refund was not done & I tried to find out and they said that no refund is processed. I went back to *th June **** chat history and found that he wanted to know whether I WANTED THE REFUND IN THE IN SWIGGY WALLET WHICH WOULD BE IMMEDIATE OR TO THE SOURCE ACCOUNT WHICH WILL TAKE * TO * DAYS. Since I was not on chat he closed the chat. Now no one is processing my refund.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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