Zomato - Food item not delivered.

I made an order through Zomato from Shawarma Inc (Koramangala, Bangalore) on **th May **** at **:**pm.

A few minutes later I received notification that a valet has been assigned and has reached the restaurant while my order was still being prepared.

It went on for a while and when I checked the status, the delivery guy was some *km away from the restaurant and my food was still being prepared.

I called him and he said that the restaurant had closed and that he had contacted Zomato regarding it.
I found it to be okay and made another order (I did recieve that order)

I raised a concern with the chat support and I got a very delayed response while the waiting time was shown as * minute.

In the morning when I opened the app, I realized that Zomato has changed the status of my order to delivered and also marked a * star rating.

I try to contact the customer care again but they gave irrelevant replies and that a refund has been initiated.

And when I asked about it, they provided me with an order ID which wasn't even the one I had the issue with.

I haven't got a proper resolution from them other than the templates such as, "I hope the issue has been resolved."