Flipkart - Flipkart Seller cancelling refund of wrong product

SHIVANI VALECHA filed complaint against Flipkart on Apr 8, 2023

Dear Voxya,
Please help me to get refund from Flipkart. They have delivered me red coloured polyester suitcase but it was written as blue polycarbonate suitcase. I requested return but they said that ** rupees will be deducted for return. Then they created so much trouble in whole return process. I had written atleast ** emails for return pickup. Now after picking up the product they refused for refund saying that seller is not ready to refund. Please help me to get refund from Flipkart. I am very much disappointed from Flipkart fooling customer in this way.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Flipkart

3764

Total Complaints

1610

Total Resolved

42.77%

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