Vishalkumar Prajapati filed complaint against Flipkart on Dec 19, 2023
As a new flipkart seller, i sold my first * costly led products through Flipkart on Nov **, **** worth **** (Excluding flipkart fees). I delivered the products in a laminated box with safe packaging to avoid damage. After that, the customer generated return request on the day of delivered the products by writing a wrong reason about product color. After waiting for more than ** days, my products arrived in a very bad condition in different cheap plastic bags. Flipkart returned my products in a plastic bags which in terms lead to fully damage my products. I applied for SPF claim to Flipkart and they took around * to * days and approved a claim of **.** Rs only, which is not suitable for my claim. My products are of high quality and expensive and how flipkart issued a cheap amount of my broken products. Even though it is my total loss as i can not resale it due to its damaged and fully unworking condition. I tried very hard to their customer service for resolution but they denied and not giving me my full refund. I am helpless and not deciding what to do for such situation. I am hoping a help from consumer court. Just because for them it is less amount but for me is my survival money.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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