Srilankan airlines - Flight ticket refund not received

The ticket was cancelled due to an unfortunate family emergency — the passing of my father. At the time of cancellation, I uploaded the official death certificate as supporting documentation, as requested.

Despite multiple follow-ups, I have not yet received the refund amount, nor have I received a clear update on the status of my request. It has now been four months, and I kindly request your urgent attention to this matter.

Please find the details below for your reference:
Passenger Name: vasanthakumar jayaraman
Ticket Number: *************
Booking Reference (PNR): **JK*R
Date of Travel:**th August ****
Date of Cancellation Request:**th August ****