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Go Air - Flight got cancelled yet no refund of amount INR 8121

Devendra Taunk filed complaint against Go Air on Dec 15, 2020

I have booked a flight ticket in Go air from Kolkata to Pune for **th Oct and I have paid rupees *,*** to the company. I got an email from Go Air just before days of my travel stating due to operational issues your flight got cancelled and your booking amount is with us. You can book a ticket with this PNR in future. Despite of several emails, calls and tweets to the company they are not refunding back my amount and J mentioned I am not a frequent flier and don’t know when next time I will fly. This is cheating by the company as they are not listening to customer complaints and not refunding back the hard earned money.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Go Air

41

Total Complaints

24

Total Resolved

58.54%

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