Travolook - Flight cancelled due to operational issues after 30 minutes of booking and refund not received

I had booked a flat a flight for two from D**** to B*****. After ** minutes of successful payment a representative called me up and said that your flight has been cancelled due to operational issues. And the amount will be refunded within **-** working days. I was furious since they had deducted the amount immediately however it's taking so long to refund MY MONEY BACK TO ME. I asked if if it could be readjusted to some other flight. They said no which was ODD to me. And on being asked why not the amount is refunded back immediately, he started making blabbering.
I called them back after ** working days to ask about the refund as their was no notice or status of my refund payment. The representative with whom I spoke with was highly unprofessional. He informed me that the refund has been initiated a day before I called them and will be in my account within next * days since the time taken for the refund is **-** WORKING DAYS also on being asked that if I do not get a penny back even after waiting for * days, he assured that it wouldn't happen.
I then waited for * days to have my refund and still nothing. I called them back with my number, strangely it was not connecting even the automated message that they had set up did not come through. I called them from other number and after * calls on staying on the hold the call got connected to a rep names Seema. However just after her opening line and when I started saying things there was no voice from her end and I had to disconnect the call. NO CALLBACKS WERE EVER MADE FROM THEIR SIDE, I called them back ** times from different numbers however the kept on disconnecting without having a rep on the line.
I had mailed them quite a few times to which the response was not acceptable. They had only sent me the status once I mailed that the next time they'll be hearing from the police and even in the status it said the amount refund was initiated on AUG *( which is the *th week from my booking)
This is mentally, financially exhausting. Not all of us makes great amount of money and our money stuck here for over * weeks now is highly disheartening. This website and this company should face legal consequences and should be shut down.