Mayur Balsara filed complaint against Goibibo on Nov 10, 2025
Below Email I sent to GOIBIBO Team, please see the detail.
Mayur Balsara <mayur.balsara@gmail.com>
Oct **, ****, *:** PM
to Claims, travel, Ayushi
Hello GOIBIBO Service support team,
I saw your email regarding the refund of my money, but I would like to share my concern about the Kedarnath Yatra and Darshan. Due to your mistake, I was unable to participate in the Kedarnath God Darshan.
Reason - I booked a hotel at Kedarnath temple with Booking ID - GH**************, but when I arrived at the location, I could not find the hotel property on Google Maps. I also tried contacting the hotel, but they did not answer. I wasted three hours searching for the hotel. Finally, I called the Goibibo customer service team and explained the situation in detail. Your team is processing a refund for my hotel booking, but that was not a solution at that time. I attempted to find a new hotel for my family but was unsuccessful. Ultimately, we decided to return to Phata, Guptkashi without completing the Kedarnath God Darshan because we had no other options. I quickly booked a hotel in Guptkashi for the same night,Booking ID - GH**************. My family and I walked ** km and arrived late at the hotel. I could not return to Kedarnath because my next booking was already planned for Badrinath, and I did not want to extend my stay, because It was impossible.
Your Mistake - The Goibibo management assigned a new hotel property without proper verification on your website. The hotel you assigned was fake. My family suffered due to this significant mistake, and I missed the Kedarnath God Darshan because of it.
Action from my side - I want to claim all financial losses incurred due to missing the Kedarnath God Darshan. I plan to visit again in the future for the Darshan. Below are the details of the claim I would like from you. Please read carefully.
*. Flight from Hyderabad to Dehradun - * persons cost - Rs.*****/- - If you require Invoice I will share with you.
*. Flight from Dehradun to Hyderabad - * person cost - Rs.*****/- If you require Invoice I will share with you.
*. Taxi booking for Dehradun to Kedarnath cost - Rs,*****/- If you require Invoice I will share with you.
*. Hotel at GuptKashi * person cost - * days stay - Rs.*****/- If you require Invoice I will share with you.
*. Helicopter from Guptkashi to Kedarnath Temple and return next day - Cost - Rs.*****/- If you require Invoice I will share with you.
*. My family and I came the same day from Kedarnath template to GuptKashi via horse riding - Cost - Rs.****/- , I do not have Invoice for this.
Total Cost I am claiming - Rs ******/-
I have been a customer of Goibibo for a very long time, so I hope you will consider my claim. I look forward to receiving your response within * working days. thanks in advance.
Thanks & Regards
Mayur Balsara

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
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