Maruti Suzuki - Faulty car delivered

My name is Sajjan Bajoria and I had booked a Maruti Suzuki Ciaz from Spectra Motor Showroom (Ex-dealer of Maruti Suzuki) in Borivali (East), Mumbai Maharashtra India in the year August ****, in exchange of my Swift Car number ‘MH**CH***’ by paying and advance of Rs.***** and balance amount of Rs. *,**,*** (have payment proof).

The car was delivered to us after almost a month after the payment was made on ** August **** even though Spectra motors had guaranteed immediate delivery of the vehicle. Upon taking the car from the showroom along with the Showroom driver, the car started showing problems in the left front tyre. Immediately a technician was called by the showroom driver and it was confirmed that the car was not in a workable and deliverable situation.

The car was taken back to the workshop. The Branch manager of Borivali branch showroom Mr Shakil Ahmed (In Sept ****) assured us that the car will be repaired and given to us.

After confirming the repairs and compliances, the car was delivered back to us on *nd September ****. Not even a week into it, the car produced the same issue as on the first day and we sent the car back to the Spectra Motors showroom wherein the defect was accepted on *th September ****.

The car was attended to and returned back to our doorstep on *th September **** after giving us complete assurance that there won’t be any more complaints on the car and accepted that the Maruti Suzuki Ciaz models were facing “Bush Suspension noise” issue at that time and our car was of of them.

Unfortunately again on **th September ****, the issue was not resolved and the car continued to produce irregular noise. It was quite sad and unfair to us that the car was not checked thoroughly and delivered to us with utmost confidence and assurance.

After the third time of receiving the wrongly manufactured car, we requested the dealer to exchange the car with a new car as we had duly paid our hard earned money for a brand new car and not a car with faulty making and multiple repairs done and left the car in the showroom premises. Spectra Motors in spite of repeated pleadings and requests, did not approve for the exchange of the car and infact threatened us to charge the parking charges on a daily basis if we did not collect the faulty car from the showroom. We requested for the vehicle to be exchanged on genuine grounds of repeated car failure as it is fatal to human life.

After repeated mails and calls and after receiving no co-operation with the Spectra Motors Showroom team, we were compelled to file a case on the company in the consumer court via the case number ‘CC/**/***’ against the Maruti Suzuki & Spectra Motors. The case is up and still running on the consumer court for over past * years and there has been no decision made till date.

Today, even after * years of case hearing in the consumer court, the car is still with the Spectra Motors owner Mr. Bharat Bhusan Gupta in his premises and he is unwilling to help on the given condition. **Mr. Bharat Bhusan Gupta expired last month.

We tried contacting some higher officials from Maruti Suzuki in the past few months as the liability belongs to them for being the company manufacturer, but they are completely unwilling to help on the matter and wrote us an email saying they cannot help us as they no longer have the dealership of Spectra motors.

Details of the car:
Showroom : Spectra Motors Ltd ( Borivali East, Mumbai Maharashtra)
Dealer name : Mohit Hande
Car : Maruti Suzuki Ciaz ZXi plus ( Manual )
Chassis no : MA*EXMG*S** ******
Car no : MH ** K ****
Engine no : K**BN*******
Compliant ref no: **********